CHANGES – RETURNS – PRODUCT REPLACEMENT
For all cases where you wish to return or replace the product you purchased you must contact us inform within fourteen (14) days from the date of receipt at the email address (e-mail) “firstname.lastname@example.org”, notifying us of the reason for return or replacement and filling in the contact phone. Then a partner from the transport company will contact you to receive the return parcel. The first return of the parcel is completely Free within Greece. This procedure only concerns changes / returns in Greece.
- the product has not been used
- return to be made within fourteen (14) calendar days of receipt of the product,
- the product must be accompanied by the original purchase receipt (Retail Receipt, invoice, Delivery Note-Invoice, etc.)
- be in the condition received by the customer, complete and without damage, and its packaging is the one that normally accompanies the product with all the accompanying accessories (cases , cloths etc).
In order for the products to reach good condition, please pack them properly – in a larger box – so that they are protected during shipment.
No returns are made on multifocal, astigmatic and all custom-made contact lenses, as well as on any contact lens mounted on a frame of your choice.
You have the right to return the products you purchased and request a replacement for the following reasons:
7.1. WRONG SHIPPING OF PRODUCT
In those cases in which with proven fault of “OPTICAL MANGEL” products were delivered to you in a different design or size from the order, you can return the products.
The return of the product is free from all over Greece.
PRODUCT MANUFACTURE DEFECT
In those cases where there is a real defect in the product , you have the right to return the product you bought and request its replacement with another product or products up to the amount of the price you have paid or with an additional price if you wish, within 14 calendar days from the receipt of the product.
In case you want to change the product you bought you must fill in the e-mail contact code or product codes and size and our partner will contact you.
In case the product is defective, you can return it within 14 days (once per order, at no charge to you), always by arrangement with the customer service department 2106850130 and only through the courier company with which we will suggest you.
You have the right to return the product you purchased, exercising the right of withdrawal and – only if the product has not been used – request a refund of the price you paid us, within 14 days from the date stated on the purchase receipt.
The product will be returned must be done exclusively by courier that will be indicated to you by “OPTIKA MANGEL”. Refunds are made for the purchase of the product made in cash (cash on delivery), credit card, deposit in a bank account or via Paypal. Your refund process will be completed no later than 14 days from the date of receipt of the products and if they are in excellent condition.
In case of exercise of the right of withdrawal and return of the product by the Buyer, if he is outside the country of the European Union (EU) or the European Economic Area (EEA), the Seller will deduct from the amount to be returned to the Buyer any amount which was obliged to pay (the Seller) for customs duties and related costs, which are borne by the Buyer.
The products, which have been purchased from the online store « www.optikamaggel.gr »can be changed in the physical store of the company, always after consultation with the customer service department at 2106850130.
For which Any order cancellation before sending and delivery to courier should be contacted by phone at 2106850130 stating your Order Number.